Frequently Asked Questions

Everything you need to know about our jewelry and services

What materials are used in your jewelry?

We use high-quality materials including 14K gold, 925 sterling silver, and premium gemstones. Each product page provides specific details regarding the metal and stones used in that design.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the country. For international orders, please allow 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for most items. Jewelry must be unworn, in its original packaging, and with all tags attached to be eligible for a full refund or exchange.

Do you offer a warranty on your products?

Yes, we provide a 12-month warranty covering any manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear such as scratches.

Can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

How should I care for my jewelry?

To maintain its shine, avoid contact with perfumes, lotions, and water. Store your pieces in a dry place, preferably in the provided jewelry box or a soft pouch.